Total (inc tax)
    Go To Basket
    +44 (0) 20 7313 3886


    In line with Government advice, our aparthotels have closed to new guests during this lockdown period.


    For all queries, the quickest way to contact us is via email.




    COVID-19 \ What we’re doing to keep you safe

    14 May 2020
    • Blog
    1180x640 covid blog banner - Native
    1180x640 covid blog banner - Native

    We know it’s a rather strange time right now so we’re really grateful that you’re looking to stay with us. Like you, we’re looking forward to the future days of crowded tubes, sharing sweets and awkward hugs…but we’re afraid for now we’ll just have to do a few things differently. Here’s a few things you might want to know as well as what we’re doing to keep you safe during this COVID-19 pandemic.


    Getting to us

    If you haven’t already noticed, we’re right in the very heart of London, Manchester and Glasgow – which means we are within walking distance to all the main sights, attractions and city business districts.

    This means less time on public transport (a good thing right now), and more freedom to explore on foot. Oh and in London all our sites are also close to Santander Bikes, giving you even more options for travel.


    Once you’ve arrived at your Native place

    We’re pretty sure you’re up to speed on things and like nearly all businesses we’ll be using the 2 metre physical distancing policy in all our aparthotels.

    There’ll be helpful floor and wall signs to help guide you, whether it’s a manned or unmanned building.

    We may also use other entrances and exits to help spread the footfall of people entering and exiting, so look out for those signs too.


    Checking in

    We want to make sure that we have minimal contact with you at this time – it’s just so that we can all try and be as safe as possible. So, we’ll be doing things a little differently – such as using email, phone and messaging services, like WhatsApp, to keep in-touch with you. It’s not that we don’t like you of-course, but having less physical contact means greater safety for everyone.

    But don’t worry, none of this will impact your stay with us and our Natives will always be on hand to help if you need them.




    Although payments on-site for our manned buildings are possible, we ask that all bookings are fully pre-paid to ensure a fully contactless check-in – meaning you can simply pick up your keys and start enjoying your stay.


    Manned receptions


    Our manned reception desks will be positioned behind a screen help protect you and our staff; and where necessary some of our staff may be wearing PPE.


    Unmanned receptions


    If the reception is unmanned then simply follow the instructions on your welcome email, to retrieve your welcome pack and keys from the safety deposit boxes. All boxes will be regularly sanitised.


    Other services


    Unfortunately at this time we cannot store luggage or offer a meet & greet service. We’re sorry about that.


    Physical distancing

    2 metre physical distancing will be in operation in all in public areas, including:

    • Lifts & landings
    • Stairs & hallways
    • Pantry areas
    • Co-working areas
    • Lounge areas
    • Bar & restaurant areas
    • Meetings rooms

    Again we’ll be doing things a little bit differently in our public spaces to help keep you safe, such as having a 1 person per lift policy and making sure that everyone keep’s apart in our lounge. You’ll see signs dotted about to help guide you.

    Oh and a word on cleaning public spaces – you’ve probably guessed that we won’t be taking any chances so all the above spaces will be ultra-deep cleaned throughout the day. Hand sanitiser will also be readily available everywhere including lifts and hallways. But please remember to wash your hands as often as you can.


    Your apartment

    You’ll notice as soon as you get to your apartment there’s a breakable ‘clean seal of approval’ on your door. That’s to show that your room has been deep-cleaned using the latest environmentally friendly powerful enzyme cleaning products and methods. We’ll also be paying greater attention to high touch points, such as handles, knobs and controls – because quite simply we aren’t taking any chances.

    You might notice a few things missing from your apartment, such as sofa pillows and throws – we’re afraid it’s all in the name of safety.


    Cleaning & hygiene


    We’re sorry but at this time we can’t offer any mid-stay or weekly cleans – we hope you understand. Our absolute priority is to deep clean your apartment ready for your stay, with fresh clean linen and towels. We are even leaving apartments empty for 72 hours between stays in line with the latest government advice.

    Extra linen and towels can easily be requested – we’ll just leave them outside your apartment. The same goes for rubbish – oh and we’ll be stocking extra cleaning items such as washing tablets and refuge sacks, so that you don’t run out.




    All our air conditioning is filtered air from outside with most units containing HEPA filters for extra safety. It’s one less thing for you to worry about.


    Keeping it minimal


    We’ve decluttered all our apartments so that there’s less areas to touch, for example all our appliance guides are now online. Minimalists’ rejoice!


    Your stay


    We like to think of our apartments as your home away from home, so we will be doing everything we can at this time to ensure we live up to those expectations. If there is anything we can do to make your stay better then just ask us.

    And remember, unlike a small hotel room, your Native apartment is your own personal sanctuary for you to do just about anything.

    Why not bring some fresh ingredients to your room and cook up a storm in your fully equipped kitchen. Or order a delicious takeaway straight to your front door – with obviously a little social distancing thrown in. Either way you can avoid the mass crowds outside and stay safe inside.

    But if you do venture out then our onsite Natives will be able to shine with their rather exceptional knowledge of the area. Groceries, shops, cafes, restaurants, pharmacies, or simply where to get the best sunset view. Go on, test them out.


    24\7 support


    We know that sometimes things can go wrong, it happens to the best of us. Well don’t worry , there might be social distancing in place but our exceptional Native customer service will still be very much in place.

    For example an appliance might not be working correctly or you’ve got a question to ask us. We are always on hand 24hrs a day, whether your staying in a manned or unmanned building. Just let us know by calling us, texting or using a messaging service like WhatsApp.

    If in the very unlikely event we do need to visit your apartment we’ll be wearing personal protection equipment and keeping to those all important 2 metres.

    If you display any COVID-19 symptoms whilst staying in one of our buildings then we’ll have to keep away and let you isolate. Please follow the safety advice provided at reception and in your apartment on what to do.


    When you come to check out


    Just like check-in, we want to make sure that we have minimal contact with you at this time. It’s just the way things have to be for now.

    We’ll be introducing an express check-out where you can simply drop off key cards or keys in the drop-boxes – these will be present at manned and unmanned buildings. Just let us know you’ve left the building by either text or messaging service.

    Don’t forget to leave us a review on either Google, TripAdvisor or Booking.com to help us figure out what we did great and what we can do better.


    Key contact details


    Please don’t hesitate to contact us should you have any queries. If you are staying with us and have any queries, please contact us via the numbers below:

    General Enquiries: Call +44 (0)207 313 3886 or email us enquiries@nativeplaces.com

    Native Aparthotels: Text us on +44 (0)777 184 6130 or call us +44 (0)207 313 3886

    Native Bankside: Text us on +44 (0)738 429 7328 or call us +44 (0)207 313 5867

    Native Glasgow: Text us on +44 (0)738 434 1573 or call us +44 (0)141 288 7730

    Native Hyde Park: Text us on +44 (0)750 357 0608 or call us +44 (0) 203 111 1764

    Native Manchester: Text us on +44 (0)755 798 5951 or call us +44 (0)161 503 9551

    Native Monument: Text us on +44 (0)749 302 2987 or call us +44 (0) 203 111 1774

    If you have any further questions then please visit our FAQs page. For the latest health and travel advice from the UK government please visit their website here.

    Stay Safe \ Stay Original \ Stay NATIVE

    Leave a comment