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    Guest Services Assistant – Bankside

    Location: Department: Date posted: Applications by:
    London Front Office 01 Jul 2021 31 Jul 2021

    Hello there,

    If you’re looking at our ad for Guest Services Assistant you’d probably like to spread your wings and do something a little bit different.

    At NATIVE, we operate great serviced apartments, apart-hotels and long-term residential lettings across UK. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the neighbourhood. We’re not corporate, we’re friendly and great to work with. We take guest experience really seriously…but we’d never say “Sir” or “Madam”. We’re as far from cookie-cutter as you can imagine.

    Right now, we’re on a quest to find exceptional Guest Service Assistant to join our busy Operations team. You’ll be looking after our beautiful property, Native Bankside.

    Every day is different. You’ll communicate daily with our Sales teams to make sure we meet our guests’ expectations – from arrival, to departure and return. You’ll be responsible for guest satisfaction and help to co-ordinate the activities of our Maintenance & Property Operations using our in-house Property Management Software (PMS).

    If you want to be our next Native, you’ll probably have:

    • A bright and clear communication style
    • Experience of Guest Services or Hospitality
    • Good Microsoft Office skills and ideally PMS software
    • Good negotiation and listening skills
    • Good attention to detail

    You’ll probably be someone who’s a pretty good fit for one of our core values – We’ll Delight You:

    • Warm & welcoming
    • Building real rapport
    • Authentically expressive
    • Always empathetic
    • Making it memorable
    • Going the extra mile

    As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;

    • 6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and Manchester.
    • Friends & Family discount on Native stays.
    • Cycle to work scheme.
    • Perkbox staff discount & rewards platform.

    If you’re as passionate as we are about providing exceptional service we’d love to hear from you!

     

    Contract Type: 37.5 or 30 hours per week, 5 days out of 7; Mon – Sun

    Salary: Up to £10.55 per hour.

    Start Date: July 2021

     

    Apply Now.

    Files must be in .doc or .pdf format and under 2mb in size.
    Hi there, we’re Native.

    We don’t do cookie cutter. Our buildings come in all styles, shapes and sizes.

    Discover the Native Difference
    Hi there, we’re Native.

    We don’t do cookie cutter. Our buildings come in all styles, shapes and sizes.

    Discover the Native Difference