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    Guest Services Assistant – Edinburgh

    Location: Department: Date posted: Applications by:
    Edinburgh Front Office 19 Jan 2022 02 Mar 2022

    Hello there,

    If you’re looking at our ad for Guest Services Assistant you’d probably like to spread your wings and do something a little bit different.

    At Native Places, we operate great Aparthotels and Serviced Apartment all across the UK. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the neighbourhood. We’re not corporate, we’re friendly and great to work with. Most importantly, we create soulful, original, community-led experiences which are built around people.

    Right now, we’re on a quest to find exceptional Guest Service Assistant to join our Operations team. You’ll be looking after our beautiful property located in the heart of Edinburgh.

    Every day is different. You’ll communicate daily with all teams to make sure we meet our guests’ expectations – from arrival, to departure and return. You’ll be responsible for guest satisfaction and help to co-ordinate the activities of our Maintenance & Property Operations using our in-house Property Management Software (PMS).

    If you want to be our next Native, you’ll probably have:

    • A bright and clear communication style
    • Experience of Guest Services or Hospitality
    • Good Microsoft Office skills and ideally PMS software
    • Good negotiation and listening skills
    • Good attention to detail

    You’ll probably be someone who’s a pretty good fit for one of our core values – We’ll Delight You:

    • Warm & welcoming
    • Building real rapport
    • Authentically expressive
    • Always empathetic
    • Making it memorable
    • Going the extra mile

    As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;

    • 6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and Manchester.
    • Friends & Family discount on Native stays.
    • Cycle to work scheme.
    • Perkbox staff discount & rewards platform.

    If you’re as passionate as we are about providing exceptional service we’d love to hear from you!

    Contract Type: 37.5 hours per week, 5 days out of 7; Mon – Sun

    Salary: Up to £10.00 per hour.

     

     

    Apply Now.

    Files must be in .doc or .pdf format and under 2mb in size.
    Hi there, we’re Native.

    We don’t do cookie cutter. Our buildings come in all styles, shapes and sizes.

    Discover the Native Difference
    Hi there, we’re Native.

    We don’t do cookie cutter. Our buildings come in all styles, shapes and sizes.

    Discover the Native Difference