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    Guest Services Assistant – Glasgow

    Location: Department: Date posted: Applications by:
    Glasgow Front Office 08 Nov 2021 20 Dec 2021

    Hello there,

    If you’re looking at our ad for Guest Services Assistant you’d probably like to spread your wings and do something a little bit different.

    At Native Places, we operate great Aparthotels and Serviced Apartment all across the UK. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the neighbourhood. We’re not corporate, we’re friendly and great to work with. Most importantly, we create soulful, original, community-led experiences which are built around people.

    We are a rapidly growing business and are expanding our portfolio throughout the UK. Right now, we are looking for an exceptional Guest Services Assistant for Native Glasgow.

    Every day is different. You will play a crucial part in the delivery of the guest experience. Ensuring the smooth running of the front office, ensuring revenue is maximised at all times and that service exceeds our guest expectations.

    The role will be the first point of contact for many guests and will work to personify the brand, act as an expert on the neighbourhood and deliver a consistent, welcoming experience for all guests.

    If you want to be our next Native, you’ll probably:

    • Be able to demonstrable experience of working in a customer-facing role, delivering exceptional guest service.
    • Have some experience of working within a hotel / hospitality / travel sector.
    • Be computer literate – solid experience of working with Microsoft office packages and in-house reservation/operating systems (training will be provided for our internal database system).
    • Be an efficient and organised individual with excellent communication skills and who has a sensitive, professional and well-mannered nature.
    • Be a confident and outgoing individual who is an expert in delivering fantastic customer service.
    • Build positive and productive working relationships with colleagues and subordinates across the Native
    • Be an enthusiastic, reliable & confident individual with a desire to learn and excel.

    You’ll probably be someone who’s a pretty good fit for one of our core values – We’ll Delight You:

    • Warm & welcoming
    • Building real rapport
    • Authentically expressive
    • Always empathetic
    • Making it memorable
    • Going the extra mile

    As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;

    • 6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and Manchester.
    • Friends & Family discount on Native stays.
    • Cycle to work scheme.
    • Perkbox staff discount & rewards platform.

    If you’re as passionate as we are about providing exceptional service we’d love to hear from you!

    Salary: £10.00 per hour.

    Start Date: November 2021

     

    Apply Now.

    Files must be in .doc or .pdf format and under 2mb in size.
    Hi there, we’re Native.

    We don’t do cookie cutter. Our buildings come in all styles, shapes and sizes.

    Discover the Native Difference
    Hi there, we’re Native.

    We don’t do cookie cutter. Our buildings come in all styles, shapes and sizes.

    Discover the Native Difference