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Night Manager

Location: Department: Date posted: Applications by:
London Operations 31 Oct 2018 30 Nov 2018

If you’re looking at our ad for a Night Manager you’d probably like to spread your wings and do something a little bit different.

At Native, we operate great serviced apartments, aparthotels and long-term residential lettings all across London. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the neighbourhood. We’re not corporate, we’re friendly and great to work with. We take guest experience really seriously…but we’d never say “Sir” or “Madam”. We’re as far from cookie-cutter as you can imagine.

Right now, we’re on a quest to find Night Manager to join our busy Operations teams. You’ll be looking after a whole range of guests (and their varied needs!) who book their stays through a mix of corporate, online and direct channels.

Every day is different. You’ll be responsible for your property overnight, make sure we meet our guests’ expectations – from arrival to departure and return. You’ll be responsible for guest satisfaction and ensuring any queries are resolved promptly and efficiently. You will have a good understanding of health and safety to ensure we keep our guests safe overnight.

If you want to be our next Native, you’ll probably have:
– Previous experience of working nights.
– A bright and clear communication style.
– Experience of Guest Services or Hospitality.
– Good Microsoft Office skills and ideally PMS software.
– Good negotiation and listening skills.
– Good attention to detail.

You’ll probably be someone who’s a pretty good fit for one of our core values – We’ll Delight You:
– Warm & welcoming.
– Building real rapport.
– Authentically expressive.
– Always empathetic.
– Making it memorable.
– Going the extra mile.

If this role is of interest then please send us your CV and covering letter using the form provided.

Find out more about The Native Difference.

Apply Now.

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