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Operations Manager

Location: Department: Date posted: Applications by:
London Operations 16 Jan 2019 17 Feb 2019

Hello there,

If you’re looking at our ad for Operations Manager you’d probably like to spread your wings and do something a little bit different.

At Native, we operate great lifestyle and design-led serviced apartments, aparthotels and long-term residential lettings all across London, Glasgow and Manchester. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the neighbourhood. We’re not corporate, we’re friendly and great to work with. We take guest experience really seriously…but we’d never say “Sir” or “Madam”. We’re as far from cookie-cutter as you can imagine.

Right now, we’re on a quest to find Operations Manager to join our busy Operations teams and will deputise for the property General Manager in London. You’ll be looking after a whole range of guests (and their varied needs!) who book their stays through a mix of corporate, online and direct channels.

Every day is different. You’ll communicate daily with our Sales teams to make sure we meet our guests’ expectations – from arrival, to departure and return. You’ll be responsible for guest satisfaction and help to co-ordinate the activities of our Maintenance & Property Operations using our in-house Property Management Software (PMS).

If you want to be our next Native, you’ll probably have:

  • A bright and clear communication style
  • Experience of Guest Services or Hospitality
  • Good Microsoft Office skills and ideally PMS software
  • Good negotiation and listening skills
  • Good attention to detail

You’ll probably be someone who’s a pretty good fit for one of our core values – We’ll Delight You:

  • Warm & welcoming
  • Building real rapport
  • Authentically expressive
  • Always empathetic
  • Making it memorable
  • Going the extra mile

If you’re interested then send us your CV and covering letter using the form above.

Apply Now.

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