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    Reservations Agent

    Location: Department: Date posted: Applications by:
    LONDON SALES 01 Jan 1970 01 Jan 1970

    Reports to \ Head of Agency Sales
    Accountable to \ Director of Sales and Distribution
    Hours\ 37.5 hours per week

    About Native

    Native is a dynamic, ambitious and fast-growing business. We are one of the largest providers of aparthotels in the UK, with properties in London, Manchester and Glasgow. Our apartments combine the luxury of a hotel with the convenience and freedom of an apartment, and we are successful with an ever-increasing range of clients across all sectors; media, production, finance, law and retail.

    About the role

    We are currently looking for a reservation agent to be a part of our vibrant sales team based in our Head Office in Notting Hill. As a Reservation Agent, you will deliver a high level of customer service to our partners on a day to day basis and will be responsible for dealing with enquiries, bookings, amendments and minor escalations. This role will facilitate requests and provide options in line with the client and also in line with Native objectives. We are looking for someone positive, flexible and enthusiastic.

    Key Responsibilities

    • Answer phone and email enquiries efficiently within the correct SLA
    • Ensure effective management of various enquiries received including portals
    • Act as the first port of call for agent escalations internally and externally
    • Record and input enquiries and reservations, process cancellations and amendments
    • Liaise with the revenue team to negotiate rates for enquiries and groups
    • Manage group bookings
    • Maximise conversions from enquiry to booking
    • Being aware of clients budgets, property rates and where relevant occupancy

    Skills required

    • Previous experience in working in the industry or the hotel industry is preferred
    • A strong team player with excellent relationship building skills
    • Excellent communication skills with the ability to operate and thrive in a fast-paced work environment
    • Strong skills and experience in Microsoft Office applications
    • Ability to challenge constructively, think logically and analytically to solve complex problems
    • A clear thinker who isn’t afraid to try new solutions
    • Great attention to detail
    • Time management skills
    • Good work ethic and willingness to help others

    To apply, please send us your CV and covering letter using the form above.

    Apply Now.

    Files must be in .doc or .pdf format and under 2mb in size.
    Hi there, we’re Native.

    We don’t do cookie cutter. Our buildings come in all styles, shapes and sizes.

    Discover the Native Difference
    Hi there, we’re Native.

    We don’t do cookie cutter. Our buildings come in all styles, shapes and sizes.

    Discover the Native Difference