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    Room Attendant, London

    Location: Department: Date posted: Applications by:
    LONDON Operations 01 Jan 1970 01 Jan 1970

    Hello there,

    If you’re looking at our ad for Room Attendant you’d probably like to spread your wings and do something a little bit different.

    Introduction to Native

    Native transforms the way you stay. We combine the freedom and authenticity of a local apartment with the comfort, convenience and flexibility of a hotel. When you stay with Native, you don’t just get award-winning design, central locations or stunning architecture – you get an unforgettable native experience. Because we are more than a hotel. And we don’t just do rooms, we do apartments, so perfect for long stays as well as short breaks. Native offers beautiful spaces to work, live and relax as well as sleep – for the culturally curious and those mindful of design.

    With a £1.7 billion portfolio of assets under management, Native is one of the largest aparthotel and Build to Rent operators in the UK, operating a unique mix of properties in prime city centre locations. And we’re quickly expanding quickly across the UK and are set to double our assets on an annual basis.

    At Native, we’re passionate about giving our guests a place they can call home. Native’s success in the serviced apartment sector since 1997 has led to external investment and expansion of our commercial aims. Our business model is rapidly evolving, focussing on ambitious growth in the build-to-rent/private rental sector and expanding our impressive portfolio of luxury aparthotels to become lifestyle destinations in their own right.

    Summary of Position

    To maintain a consistent level of service within the Housekeeping Department, to demonstrate our philosophy of great style, great food and great value.

     

    Role

    Financial

    • To understand daily departmental costs and how your work routine influences profit and loss results.
    • To ensure the procedures for movement and security of stock are maintained at all times.
    • To complete housekeeping duties within the minutes per apartment budget.

    People

    • To participate in training and development for Housekeeping procedures and product knowledge.
    • To develop a close working relationship with all departments, colleagues and managers to ensure guest expectations are met.
    • To develop rapport with all guests in order to maximise sales opportunities and generate business for the future.
    • To co-operate with all members of the team to provide the best possible service.
    • To assist with training within the department when needed.
    • To participate fully in departmental briefings and meetings.
    • To assist in maintaining a positive culture throughout the department.

    Service and Product

    • To be on shift in good time for service.
    • To ensure knowledge of products, service procedures and shift information.
    • To ensure effective daily communication with other team members, Reception and the management team.
    • To maintain levels of cleanliness and styling that consistently exceeds the expectations of our guests.
    • To be aware of the importance of styling, cleanliness and language in the department, and to work to the Standard Operational Procedures at all times.
    • To ensure the standards of cleanliness and maintenance within the department is maintained.
    • To ensure that all department safety and security procedures are adhered to.
    • To follow departmental linen procedures at all times.
    • To report all maintenance issues to the Head Housekeeper / Assistant Head Housekeeper.
    • To evaluate performance and standards on a regular basis in order to recognise challenges for the future.

    General

    • To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.
    • To work to Perfect10n Priorities.
    • Be willing to help other departments of the hotel wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.
    • To ensure that all statutory regulations are observed and that the department comply with these requirements.
    • To comply with all policies and procedures as written in the staff handbook.

     

    If you think you’d be a great fit for this role, then please apply with your CV and covering letter using the form attached.

    Apply Now.

    Files must be in .doc or .pdf format and under 2mb in size.
    Hi there, we’re Native.

    We don’t do cookie cutter. Our buildings come in all styles, shapes and sizes.

    Discover the Native Difference
    Hi there, we’re Native.

    We don’t do cookie cutter. Our buildings come in all styles, shapes and sizes.

    Discover the Native Difference